How should officers handle sensitive information (PII) received over the radio or from callers?

How should officers handle sensitive information (PII) received over the radio or from callers?

• A. Limit disclosure to authorized personnel only, protect privacy, and share only on a need-to-know basis.
• B. Share broadly to ensure transparency.
• C. Post on social media to warn the public.
• D. Keep it in memory and do not document.

Answer: (A)

Handling sensitive information requires protecting privacy by limiting disclosure to those with a legitimate need to know. When information about individuals is received over the radio or from callers, only authorized personnel who need it to perform their duties should access it, and through approved, secure channels. This approach helps protect privacy, complies with policy, and maintains accountability through proper documentation. Publicly sharing or posting such information is inappropriate and risks harming individuals and undermining trust. Keeping details only in memory and not documenting them creates gaps, makes it unreliable, and breaks the chain of custody and official records that support investigations and oversight.

Handling sensitive information requires protecting privacy by limiting disclosure to those with a legitimate need to know. When information about individuals is received over the radio or from callers, only authorized personnel who need it to perform their duties should access it, and through approved, secure channels. This approach helps protect privacy, complies with policy, and maintains accountability through proper documentation.

Publicly sharing or posting such information is inappropriate and risks harming individuals and undermining trust. Keeping details only in memory and not documenting them creates gaps, makes it unreliable, and breaks the chain of custody and official records that support investigations and oversight.